As the summer storm season approaches for Western Sydney and surrounding areas, Endeavour Energy is encouraging customers to take some simple steps to prepare their properties and keep their families safe.

Every year between November and February, customers across Western Sydney, the Illawarra, Blue Mountains, Southern Highlands and South Coast are hit by lightning and strong winds over summer.

Endeavour Energy’s General Manager Customer and Assets, Ty Christopher, said Endeavour Energy commit significant resources each year preparing the network to minimise power disruptions to customers during storms.

“This includes routine preventative maintenance, tree-trimming and placing staff on standby to safely undertake repairs should a severe storm disrupt power supplies,” Mr Christopher said.

“While our network can withstand storm conditions, overhead powerlines are susceptible to lightning strikes, strong winds and flying debris during severe summer storms.”

Just as Endeavour Energy prepared the electricity network, Mr Christopher said there were simple steps households could take to stay safe and minimise the inconvenience of storm season.

“It’s a good idea to get ready now before the rain and wind arrive. Put away loose items like garden furniture, play equipment and building materials that can become airborne during strong winds and damage property or nearby powerlines,” Mr Christopher said.

“Check that your electricity retailer has your mobile phone number. If you lose power for an extended period, we will keep you updated with SMS messages with important safety information and restoration times.

“During a storm, stay inside and unplug sensitive appliances such as computers, gaming consoles and televisions which can be damaged by surges and keep your mobile phone fully charged.

“If you do lose power, please complete the online form at to log your case for action by our emergency crews.

“The time estimated for restoring your power can also be checked online by entering your suburb into the outage page at, downloading our free mobile outage app from the App Store or Google Play or by following our storm updates on [email protected]

Mr Christopher said customers who lost power on a total fire ban day needed to be prepared for longer restoration times after storms.

“Total fire ban days tend to be very hot days which can change to storm conditions in the late afternoon when a southerly buster hits.

“To keep the community safe, we disable automated protection devices during total fire bans to reduce the risk of bushfires started by strong winds throwing branches onto powerlines.

“With the protection devices disabled, crews must patrol the entire length of powerlines to verify it is safe to restore power supply. This important precaution extends restoration times but keeps customers safe.”

Mr Christopher said special care was needed when customers ventured outside after storms because of the risk of downed powerlines hidden in fallen trees or other storm debris.

“As there are no second chances with electricity, always treat fallen powerlines as live, stay at least eight metres away and report them immediately to us by calling our emergency number 131 003.”